At Finally All Natural LLC, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we’re here to help. Please read our return policy carefully to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Product must be in good condition
• Must be within 30 days of purchase.
• The item must be in its original packaging, with all tags and labels attached.
• You must have the receipt or proof of purchase.
• Certain items, such as perishable goods, custom-made products, and final sale items, are not eligible for return. Please check the product description for more details.

2. Return Process

To initiate a return, please follow these steps: Start Here- https://account.finallyallnatural.com          OR 

1. Contact Us: Email our customer service team at [email protected] within [30] days of receiving your order to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Receive Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).
4. Return the Item: Package the item(s) securely in the original packaging (if possible) and include the return authorization number inside the package. Ship the item(s) back to us at the address provided in the return instructions.

3. Return Shipping

• Customer Responsibility: You are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• Prepaid Labels: In some cases, we may provide a prepaid return shipping label. If a prepaid label is provided, the cost of return shipping will be deducted from your refund.

4. Refunds

Once we receive your returned item and inspect its condition, we will process your refund. Please note the following:

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
• Processing Time: Please allow 5 business days for your return to be processed once it is received. Refunds may take an additional 14 days to appear on your statement, depending on your bank or credit card issuer.
• Non-Refundable Items: Shipping costs, gift cards, and certain sale items are non-refundable. If you received a discount or free shipping on your original purchase, the amount refunded may reflect the original price minus the applied discount.

5. Exchanges

Finally All Natural does not accept exchanges.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 844-427-1625 with your order number and a description of the issue. We may request photos of the damage or defect to expedite the process. We will arrange for a replacement or refund as soon as possible, at no additional cost to you.

7. International Returns

For international orders, please note that return shipping costs and any customs duties, taxes, or fees incurred are the responsibility of the customer. We recommend checking with your local customs office for further details.

8. Non-Returnable Items

• Broken by customer’s cause or contaminated products. 

9. Cancellations

If you need to cancel an order, please contact us as soon as possible at [email protected]. If your order has not yet been processed or shipped, we will do our best to accommodate your request. If your order has already been shipped, you may need to return the item(s) once they arrive.

10. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:Finally All Natural LLC
!579 Carmel Valley Drive
Woodland CA 95776
[email protected]
844-427-1625